Customer information
Everything you need to know about Cane Compass
1
Delivery & shipping
Every Cane Compass order is carefully packed for its journey from us to you.
Standard UK Delivery
Standard delivery is £5.99 per order. Orders will be securely packaged for delivery.
Dispatch & Tracking
We aim to dispatch orders promptly once your order has been confirmed. Where tracking is available, details will be provided after dispatch.
Delivery Areas
We currently deliver within the United Kingdom. Delivery availability and charges may vary for some locations.
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RETURNS & DAMAGED ORDERS
We want you to be happy with your Cane Compass order. If there is a problem with your delivery, please contact us as soon as possible.
Damaged or Incorrect Orders
If an item arrives damaged or you receive an incorrect item, please contact us with your order number and photographs of the product and packaging so that we can investigate and put things right.
Returns & Refunds
Information regarding cancellations, returns and refunds will be provided in accordance with your applicable consumer rights and our Terms & Conditions.
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AGE & ALCOHOL SALES
Cane Compass sells alcoholic products and you must be 18 years of age or older to place an order.
Age verification may be required during the purchase and/or delivery process. Orders should only be placed for delivery to a person legally permitted to receive alcohol.
We reserve the right to refuse or cancel an order where appropriate age requirements cannot be satisfied.
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ORDER QUESTIONS
Need help with an order?
If you have a question about delivery, an existing order or a product you've received, please get in touch through our Contact page and we'll be happy to help.